Thank You — Your Request Has Been Received

What happens next

• We review your enquiry and check availability or service details.
• We send you the pre-contract information, price and terms in writing.
• No booking or paid service is created until you confirm in writing.

Your consumer rights

Nothing on this page limits your statutory rights. Pre-contract information, complaint handling and redress are provided under the Law of Ukraine 'On Consumer Rights Protection' No. 1023-XII dated 12 May 1991, and distance contracts are concluded under the Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 3 September 2015. Where an organised tour or overnight stay is involved, the service terms and registration details of the operator are disclosed under the Law of Ukraine 'On Tourism' No. 324/95-VR dated 15 September 1995.

Withdrawal, cancellation, refund and complaint terms are stated in the offer you receive before contracting. Personal data is processed under the Law of Ukraine 'On Personal Data Protection' No. 3998-IX dated 25 April 2024. Consumer information is provided in Ukrainian, with other languages available alongside, in line with the Law of Ukraine 'On Ensuring the Functioning of Ukrainian as the State Language' No. 2704-VIII dated 25 April 2019.